:root{--navy: #0d2a3b;--teal: #047a9c;--teal-2: #0f766e;--ink: #1a2b34;--muted: #5d6e78;--line: #d5e0e6;--paper: #eef3f5;--card: #fff;--warn: #fff4e5;--danger: #fde8e8;--sidebar: #f7fafb;--highlight: #d1fae5}*{box-sizing:border-box}html,body{margin:0;height:100%}body{font-family:Segoe UI,system-ui,sans-serif;color:var(--ink);background:var(--paper);display:flex;flex-direction:column;min-height:100vh}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);border:0}.meta{color:var(--muted);font-size:12px}.kicker{margin:0 0 6px;text-transform:uppercase;letter-spacing:.08em;font-size:11px;font-weight:800;color:var(--teal)}h1{margin:0 0 8px;font-size:24px}h2{margin:0 0 12px;font-size:18px}h3{margin:0 0 8px;font-size:15px}.btn{border:0;border-radius:8px;padding:8px 14px;font:inherit;font-weight:700;background:var(--teal-2);color:#fff;cursor:pointer}.btn:disabled{opacity:.45;cursor:not-allowed}.btn--ghost{background:#e7f4f2;color:var(--teal-2)}.btn--danger{background:#b42318}.btn.is-highlighted{box-shadow:0 0 0 3px var(--highlight);animation:pulse 1.2s ease-in-out 2}@keyframes pulse{0%,to{box-shadow:0 0 0 3px var(--highlight)}50%{box-shadow:0 0 0 6px #d1fae580}}.badge{display:inline-block;font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.04em;padding:3px 8px;border-radius:999px;background:#e7f4f2;color:var(--teal-2)}.badge.warn{background:#fff4e5;color:#b54708}.badge.bad{background:#fde8e8;color:#b42318}.top-bar{display:grid;grid-template-columns:auto 1fr auto;gap:16px;align-items:center;padding:10px 16px;background:var(--navy);color:#fff;border-bottom:1px solid #16445a}.top-bar__brand{display:flex;align-items:center;gap:12px}.top-bar__brand img{height:26px;filter:brightness(0) invert(1)}.top-bar__brand 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12px;font:inherit;font-weight:700;font-size:13px;color:var(--ink);cursor:pointer}.nav-item:hover{background:#fff;border-color:var(--line)}.nav-item.is-active{background:#fff;border-color:var(--teal);color:var(--teal-2);box-shadow:0 1px 3px #0f766e1f}.sidebar__footer{margin-top:auto;padding-top:12px}.customer-panel{padding:20px;overflow-y:auto;border-right:1px solid var(--line)}.action-panel{padding:20px;overflow-y:auto;background:#fff}.panel-block{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:16px;margin-bottom:14px}.panel-block.is-highlighted{border-color:var(--teal-2);box-shadow:0 0 0 3px var(--highlight)}.alert{background:var(--warn);border:1px solid #f1d3a1;border-radius:12px;padding:14px 16px;margin-bottom:14px}.alert.danger{background:var(--danger);border-color:#f3c4c4}.alert strong{display:block;margin-bottom:6px}.stats{display:grid;grid-template-columns:repeat(2,1fr);gap:10px;margin-bottom:14px}.stat{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:12px 14px}.stat span{display:block;color:var(--muted);font-size:11px}.stat strong{font-size:20px}.timeline{list-style:none;margin:0;padding:0}.timeline li{display:grid;grid-template-columns:90px 1fr;gap:10px;padding:8px 0;border-top:1px solid var(--line);font-size:13px}.timeline li:first-child{border-top:0}.timeline time{color:var(--muted);font-size:11px}.form-grid{display:grid;gap:12px}.field label{display:block;font-size:12px;font-weight:700;margin-bottom:4px;color:var(--muted)}.field input,.field textarea,.field select{width:100%;border:1px solid var(--line);border-radius:8px;padding:9px 10px;font:inherit}.field input.is-filled{background:#ecfdf5;border-color:#6ee7b7}.field textarea{min-height:80px;resize:vertical}.form-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px}.result-box{margin-top:12px;padding:12px;border-radius:10px;background:#f0fdf4;border:1px solid #bbf7d0;font-size:13px}.result-box.hidden{display:none}.demo-launch-btn{position:fixed;right:16px;bottom:452px;z-index:55;border:0;border-radius:999px;padding:10px 16px;font:inherit;font-size:13px;font-weight:700;color:#fff;background:var(--teal);box-shadow:0 8px 24px #047a9c59;cursor:pointer}.demo-launch-btn:hover{background:#036a88}.demo-launch-btn:disabled{opacity:.7;cursor:wait;background:var(--teal-2)}.navigator-panel{position:fixed;right:16px;bottom:16px;width:320px;max-height:420px;background:var(--card);border:1px solid var(--line);border-radius:16px;box-shadow:0 12px 40px #0d2a3b2e;display:flex;flex-direction:column;z-index:50}.navigator-panel__head{display:flex;align-items:center;gap:10px;padding:12px 14px;border-bottom:1px solid var(--line)}.navigator-panel__head strong{display:block;font-size:14px}.navigator-chat{flex:1;overflow-y:auto;padding:12px 14px;display:flex;flex-direction:column;gap:10px;min-height:200px;max-height:360px}.navigator-chat__empty{margin:auto 0;text-align:center;font-size:12px;color:#94a3b8;line-height:1.5}.chat-line{display:flex;flex-direction:column;gap:2px;max-width:92%}.chat-line--customer{align-self:flex-start}.chat-line--agent{align-self:flex-end;text-align:right}.chat-line__role{font-size:10px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:#64748b}.chat-line__text{margin:0;padding:8px 11px;border-radius:12px;font-size:13px;line-height:1.45}.chat-line--customer .chat-line__text{background:#eff6ff;border:1px solid #dbeafe;color:#1e3a5f;border-bottom-left-radius:4px}.chat-line--agent .chat-line__text{background:#ecfdf5;border:1px solid #bbf7d0;color:#14532d;border-bottom-right-radius:4px}.navigator-notes{border-top:1px solid var(--line);padding:10px 14px 12px;background:#f8fafc;max-height:140px;overflow-y:auto}.navigator-notes__label{display:block;font-size:10px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:#64748b;margin-bottom:4px}.navigator-notes__text{margin:0;font-size:12px;line-height:1.45;color:#1e293b;white-space:pre-wrap}.cu-pointer{position:fixed;z-index:100;width:18px;height:18px;margin:-9px 0 0 -9px;border-radius:50%;border:2px solid #fff;background:#0f766ed9;box-shadow:0 0 0 4px #0f766e40;pointer-events:none;animation:cu-pulse .9s ease-out 2}@keyframes cu-pulse{0%{transform:scale(.6);opacity:1}to{transform:scale(1.4);opacity:0}}@media(max-width:1100px){.workspace{grid-template-columns:200px 1fr}.action-panel{grid-column:1 / -1;border-top:1px solid var(--line)}.navigator-panel{width:280px}.demo-launch-btn{right:16px;bottom:430px}}